FAQ's

 

FAQ's

Do I need to register / set up an account to place an order?

No, you can purchase as a Guest however if you do create an account it means that you:

1. Proceed through checkout faster when making a purchase

2. Check the status of orders

3. View past orders

4. Make changes to your account information

5. Change your password

 

I’ve forgotten my password – what do I do? 

 Visit us at www.iambeau.com and click “My Account”. At the bottom of the page there is a “Forgot Your Password?”

link which allows you to request a new password.


How do I know if an item is in stock?

On the relavant product page it will clearly state if an item is out of stock along with an expected restock date please

email info@iambeau.com if you wish to preorder an item.


What payment methods does Beau accept?

Payment can be made by Visa, Visa Electron, MasterCard. All credit card holders are subject to validation checks and

authorisation by the card issuer. If your card issuer refuses to authorise the payment to Beau, we will not be liable 

for any delay or non-delivery.

 

How do I know you have received my order and when will payment be taken?

We will notify you by email as soon as possible to confirm receipt of your order. Payments will be debited and cleared

from your account prior to the dispatch of your order.

 

When will my order be delivered?

We aim to dispatch all orders within 48 hours (subject to availability). Estimated delivery times are to be used as

a guide only and commence from the date of dispatch. For the EU and Rest of the World Beau will not be 

responsible for any delays caused by destination customs clearance processes.
 

Where does Beau deliver to?

UK, Europe (inc Channel Islands) and the Rest of the World

 

Is it safe to use my credit card online at www.iambeau.com?

We process payment via SagePay who take all reasonable care to make their payment site is secure.
All connections are validated using digital certificate technology, and all communications are through SSL encrypted
channels. Logical protection, state-of-the-art firewalls and encrypted databases allow us to reliably store customer
payment details on behalf of our many clients.

We take security seriously and have put in place appropriate physical, electronic and managerial procedures to
safeguard the information we collect. Although we do our best to keep your personal information secure, we cannot 
however guarantee the security of your information transferred to our site. This website, its content and any contracts 
arisen out of it are governed by and in accordance with English law. All contracts are conducted in English and by 
entering into a contract both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

 

Do I need to sign for my order?

Yes, we require a signature for any goods delivered. Once signed for, all liability becomes that of the purchaser.
If you have specified a recipient to sign on your behalf, then you accept that their signature is evidence of receipt 

at that delivery address. 

 

Can I return my order?

We hope you will be pleased with your goods. If you are not happy with your item we are happy for you to return
the item. We will process a refund for unused items (excluding delivery costs) or exchange items

under the Beau returns policy.

 

 

To return any items you must: 
1. Send an email within 7 working days of receiving your order to our Customer Care Department info@iambeau.com 
detailing why you wish to return the order. If you wish to exchange the item please highlight this in the email. 

2. Ensure you quote your order number, full name and billing address on your email. 

3. On receipt of your email our Customer Care will provide you with the returns address or if preferred we can arrange a collection 
using our collection service - charged at £4.99 Please do not raise a collection if you have not received authorisation from us first.

4. Fill in the returns form online. 

5. Return the order to us. We recommend that you insure the parcel as you are under a duty to take reasonable care of the 
goods and will be liable for damage to them until we receive the item. In case of dispute, we also recommend you retain 
proof of sending and a tracking number. 

6. The order must be returned to us unused, in its original condition, in its original packaging and with all elements included. 
The products will be inspected on return and a refund will be given provided goods are received in accordance with these conditions. 

7. If we are satisfied with the condition of the returned item Beau will give you a full refund of the amount paid 
(excluding delivery cost) or an exchange/credit as required. We endeavor to process refunds and exchanges as soon as 
possible but please allow a maximum of 21 working days. We can only refund the card used for the original payment. 
If you've purchased our products from anywhere other than our website please contact the place of purchase directly. 

For further information or advice email  info@iambeau.com